Privacy Policy

Storage Linc LLC
Effective Date: December 1, 2021

Privacy Policy

Storage Linc LLC ("Storage Linc," "we," "us," or "our") is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Name
Mailing address
Email address
Telephone number
Driver's license or government-issued identification information
Date of birth
Emergency contact information

Payment Information

Credit card or debit card information
Billing address
Payment history

Payment card information is processed through secure third-party payment providers and is not stored by Storage Linc LLC except as necessary to complete transactions.

Rental and Account Information

Unit number and rental history
Lease agreements and related documents
Communication records with customers
Gate access logs and account activity

Website and Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Date and time of access
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Establish and manage rental accounts.
Process payments and billing.
Provide customer service and respond to inquiries.
Send account notices and important updates.
Maintain facility security and access control.
Enforce lease agreements and collect amounts due.
Improve our website and services.
Comply with legal obligations.
Detect and prevent fraud or unauthorized activity.

3. Sharing of Information

Storage Linc LLC does not sell personal information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

We may share information with:

Service Providers

Third-party companies that assist with:

Payment processing
Website hosting
Email and text messaging services
Accounting and bookkeeping
Customer management software

Legal Requirements

We may disclose information when required by law or when necessary to:

Comply with court orders or subpoenas.
Protect the rights, safety, or property of Storage Linc LLC.
Investigate fraud or unlawful activity.

Business Transfers

If Storage Linc LLC is sold, merged, or reorganized, customer information may be transferred as part of that transaction.

4. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can guarantee absolute security, and we cannot guarantee the security of information transmitted electronically.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Improve website functionality.
Analyze traffic and user behavior.
Enhance the user experience.

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

6. Communications

By providing your contact information, you consent to receive:

Account-related emails.
Billing reminders.
Phone calls regarding your account.
Text messages related to reservations, payments, and account management.

Message and data rates may apply. You may opt out of non-essential communications at any time.

7. Video Surveillance

For the safety and security of our customers and property, Storage Linc LLC may utilize video surveillance systems at its facilities. Recorded footage may be used for security purposes and may be provided to law enforcement when legally required.

8. Retention of Information

We retain customer information for as long as necessary to:

Provide services.
Maintain business records.
Resolve disputes.
Enforce agreements.
Comply with legal and regulatory requirements.

9. Your Rights

Depending on applicable law, you may have the right to:

Access personal information we maintain about you.
Request corrections to inaccurate information.
Request deletion of certain information.
Withdraw consent where applicable.
Request information regarding how your data is used.

Requests may be submitted using the contact information below.

10. Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13 years of age.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Privacy Policy

Storage Linc LLC reserves the right to modify this Privacy Policy at any time. Changes will become effective when posted. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

13. Contact Information

Storage Linc LLC
Attn: Privacy Officer

Email: info@storagelinc.com
Phone: (716) 780-2114
Mailing Address: 20 White Dr, Frewsburg, NY 14738

New York State Notice

Residents of New York may have additional rights under applicable state laws. Storage Linc LLC will comply with all applicable federal and New York privacy and consumer protection laws.

This Privacy Policy is intended for general use by Storage Linc LLC. If you have an online reservation system, customer portal, or collect payments through a website, I can also create a more comprehensive website privacy policy that includes cookie consent language and provisions designed to comply with the California Consumer Privacy Act (CCPA), state privacy laws, and modern online business requirements.